In the event that you have chosen to go with the Free Basic Coverage, the liability is 30 cent per pound for local moves and 60 cents per pound for long distance.
Moving FAQS
Business & Services
No. Platinum Express Moving is not a broker and does not hire any subcontractors.Platinum Express Moving is a professional moving company that will move you out of your old location and into your new one. Moreover, at Platinum Express Moving we use only our own trucks and trailers, and the only people you as a customer will engage with are Platinum Express Moving employees.
Always make sure to verify this about the moving company you consider! And yes, Platinum Express Moving is fully licensed and insured to move you from/to anywhere.
We are licensed and insured by the U.S. Department of Transportation, The Texas State Dept. of Transportation, the Federal Maritime Commission, and we are held to the highest standard by the Better Business Bureau.
Yes, we also have storage capabilities. Please speak with your Relocation Consultant in regards to options and pricing.
Boxes can be provided. If you are interested in buying boxes, you may do so with your relocation consultant. The sizes vary. There are small, medium, large, china, and wardrobe boxes.
Yes, we can provide a COI after your reservation is made, at no charge. COI is up to $10,000,000.
Yes, we provide packing services. Please speak with your Relocation Consultant in regards to options and pricing.
Pricing & Payment
We accept Credit/Debit Card (American Express, MasterCard, Visa), Certified Bank Check, and Postal Money Order.
Subject to federal law, payment in FULL of all charges is required before delivery and prior to unloading.
Before & After the Move
If you have specific time and date restrictions, always try to plan and schedule your move a month in advance.
We are only liable to replace or repair damaged/missing items if you chose to purchase the Full Value Protection for additional cost. We also work with a 3rd party company as another option for protection.
Pickup & Delivery
A delivery window is a window of dates that your items will be delivered within. The delivery window is based on the size of your move and on the distance. You or someone else must be present to accept your shipment during the dates provided.
Ideally we encourage customers to be present during their move so you can supervise the process, if you cannot be home we ask you to designate an adult representative that you can trust to help supervise your move in or out (friend, family member, assistant). The person needs to be an adult, and a Power of Attorney must be signed before the movers reach your home or office.
In the event that you have chosen to go with the Free Basic Coverage, the liability is 30 cent per pound for local moves and 60 cents per pound for long distance.
Packing & Unpacking
PBO stands for items that are “Packed by Owner” (shipper).
No. We always wrap and protect your items with blankets and shrink wrap before placing them on the truck. It is always a part of our service
In the event that you have chosen to go with the Free Basic Coverage, the liability is 30 cent per pound for local moves and 60 cents per pound for long distance.
We recommend not packing important documents or items such as personal financial information, car keys, insurance policies, cash, prescription medicine, licenses, birth certificates/passports, jewelry of extraordinary value, etc. You can take them with you or have them shipped separately by a friend or family member after you move in. These items are NOT covered by Platinum Express Moving.
Miscellaneous
Tip is in no way mandatory however it is customary. This is a very common question when it comes to moving
